Contact & Support
Get help with accounts, credits and video generation.
Contact & Support
For account, credit, generation or privacy questions, sign in and open Support tickets. The site's administrators can view and reply to those tickets.
For a video issue, include the task ID shown beneath your video, the approximate submission time, and what happened. Do not include API tokens, passwords or other secrets in your ticket.
If a job says its submission is being checked, do not resubmit it immediately. An administrator can reconcile it with the provider using its task ID.
Video generation must be configured by the site operator before it becomes available. Credit purchases require an enabled payment provider.